ISO 9001:2008 Quality Management System (QMS) is based on the management principles of customer focus, leadership, involvement of people, process approach, system approach to management, continual improvement, factual approach to decision making and mutually beneficial supplier relationships.
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QMS is structured into 21 elements organised into four sections:
- Management Responsibility, management commitment, customer focus, quality policy, planning, administration, management review.
- Resource Management, provision of resources, human resources, facilities
work environment. - Product Realisation, planning of realisation processes,
customer-related processes, design and/or development, purchasing
production and service operations. - Control of measuring and monitoring devices, Measurement, Analysis and Improvement, planning, measurement and monitoring, control of nonconformity, analysis of data, improvement.